Buying Firewood? Are You Getting What You Paid For?

10/30/2009

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 It is that time of year again when the Better Business Bureau serving the Maritime Provinces has noted a sizeable increase in the number of pre purchase inquiries concerning firewood vendors. Consumers who heat their homes with wood stoves, combination wood/oil burning furnaces and fireplaces have to rely on the integrity of firewood vendors. In order to take a proactive approach to purchasing firewood, the Better Business Bureau suggests the following:

Before Purchase:

· Check with the Better Business Bureau for a report on the company.
· Check with Service Nova Scotia and Municipal Relations for a list of registered firewood vendors.


During the Purchase

· Make sure that you accept the purchase in person so that you are able to stack and measure the wood.
· Make sure that you obtain a receipt. The receipt should include the date, company name, address, telephone number, the price as well as the quantity.
· According to Measurement Canada there are only certain legal units of measurement that companies can use when selling firewood. They are a cord, fractions of a cord, cubic feet, stacked cubic metre and fractions of a stacked cubic metre. Measures such as furnace cord, short cord; bush cord, stove cord and processed cords are illegal units of measurement.

If you did not receive the measure that you thought you should, then do not use the firewood.

· Contact the company that you purchased it from and try to resolve the issue.
· Contact your local office of Measurement Canada.
· File a complaint with the Better Business Bureau.
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